How technology innovations can improve customers’ experience in healthcare industry?

Healthcare innovations

The future of healthcare is digital! Technological advancements push healthcare forwards bringing various opportunities in customer service as well. Thanks to technology, patients can avoid queues, secure their data, and have surgery conducted by robots. It is not possible to include the whole list of digital innovations in healthcare. Those that drastically influence customer experiences like 3D organ printing, telehealth services, robotic surgeries, chatbot development, and more.

Healthcare is going digital, and patients’ experience is going to change. Here are the main digital innovations in healthcare that we will witness in the near future.


Communication is digital!

Cisco study showed that up to 70% of patients have nothing against virtual communication with doctors. There are two main reasons why remote communication or so-called telehealth. First, in our fast lifestyle why don’t we avoid queues, and save time on a quick Skype call with a doctor, whether the patient just needs a quick consultation. Second, in many cases, it is hard for a patient to have a visit to a doctor due to health conditions. But, the main advantage of this healthcare innovation is that hard diseases and surgeries can be treated remotely, for example, hospitals from one country can get mentorship from experts from other destinations. This innovation in healthcare can improve healthcare on a global level.


Wearable technologies and IoT

Today, we can take all our data with us thanks to the variety of devices we have.  Internet of Things connects our devices, like such wearables as smartwatches and fitness trackers allowing us to track our health condition. So, now your doctor can mentor how its patients recover from surgery digitally with accurate data.

These wearable technologies can improve customers’ experience and treatment thanks and track:

  •    Activities (sport)
  •    Heart rate
  •    Sleep patterns
  •    Blood pressure
  •    Sun exposure


Smart technology

Voice-activated virtual assistants, automated cleaning tools, fitness tracking and more. All these smart technologies became a significant part of our lifestyle. But what we have for healthcare?

According to the Health Innovation Centre of Southern Denmark, ATU director Niall McDonagh smart health technologies are:

  •    Sensors
  •    Medicine dispensation
  •    Smart Pills
  •    Smart surgeries
  •    Simulation and holographic devices
  •    Early registration devices
  •    Remote technologies


Thanks to data science and data analytics, smart technologies are enabled to collect patients’ data and create a more accurate and personalized customer’s experience.


AI and Improved data processing

These digital tools are not only trendy in the healthcare domain. Hospitals use AI to implement data analytics systems to track patient trends and process the massive amount of data in healthcare. Thanks to these trends, patients get a more personalized experience, and medical treatment becomes faster and more accurate. For example, Propeller’s COO Chris Hogg said “We see firsthand the value of collecting data, and so we see this as being the clear future of healthcare…[This technology] helps health care providers prioritize patients. With all the information coming off of the connected devices, [doctors] can really see who should be focused on.” – he said.



Healthcare is going digital, and this means that customer support gets more inquiries. This is a challenge to process all inquiries quickly, so chatbot development and implementation is an option for hospitals. Chatbots can replace human interaction for such general inquiries like setting appointments, general questions, billing and so on. Chatbots can help in reminding, for example, take medications or visit a doctor.


Healthcare industry is moving forward in a step of digital progress, constantly improving customers’ experience. The future of healthcare is digital, so expect to see your doctor by skype and have sensors in your bed, or setting up an appointment within the hospital by one click on your smartphone.

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